RETURN / EXCHANGE POLICY:
If you are not satisfied with one of the items purchased from ClimbAxe.Com please send it back to us within 45 days of ordering it and we will issue you a *full refund. (THIS DOES NOT APPLY TO THE "SALE ITEMS" SHOES, WE WILL EXCHANGE FOR A DIFFERNT SIZE IF AVAILABLE, BUT ALL SALE ITEMS SHOES ARE FINAL!)
Shipping charges for sending the returned items to us is your responsibility and Shipping cost for exchanges is your responsibility both ways. All items must be in new and unused condition with all original tags and packaging. *The original shipping charges are not refundable.
PLEASE do not try to return or exchange shoes that have been worn!
For the safety of others and by law, we can NOT accept returns or exchanges on any load bearing gear. This includes ropes, carabiners, quickdraws, belay / rappel devices, pulleys, cam's, nuts, slings of any kind and harnesses, unless they are found to be defective, in which case you are covered by the manufacturer's warranty. If that is the case and you feel the product is defective, please contact us before attempting to return the defective item.
If you received a free item, it must be included with the returned item to receive a full refund or the price of the free item/s will be deducted from the retail price.
We recommend that all products be shipped back to us using a tracking number with a carrier such as UPS, FedEx, or DHL. We will not be responsible for packages that are lost in route to our warehouse, so it's also a good idea to insure the package for the value of its contents.
Please insert a note inside your package with the following:
- Full Name
- Phone Number
- Original Order Number
- Reason for the return or exchange (Any load bearing gear can NOT be returned for safety reasons!)
Then ship it to the address below:
Climb Axe (Return / Exchange)
628 NE Broadway St
Portland, OR 97232
Please feel free to call us if you have any questions concerning the items you wish to return:
503-806-0207 or email us at firstname.lastname@example.org